SIM Scenario Exchange

Patient and Family Centred Care – Quality of Care

Contributed on August 24, 2015, last updated June 28, 2022.



Kathryn Parker, Holland Bloorview Kids Rehabilitation Hospital
Darlene Hubley, Holland Bloorview Kids Rehabilitation Hospital
Laura Williams, Holland Bloorview Kids Rehabilitation Hospital
Amir Karmali, Holland Bloorview Kids Rehabilitation Hospital

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The learner is a clinician who is having an initial meeting with the two fathers of a child with cerebral palsy. The learner needs to engage the family in determining how the goals for the child will be developed, and answer their questions.

Learning Objectives:

Participants ask families and clients to identify designated member of their ‚’family‚Äô to be involved in care.
Participants show that patients and families are encouraged and supported to participate in care and decision-making at the level they choose.

Simulation Modality:

Standardized/simulated patients or real patients


Meeting space (a couple of chairs)


Key behaviours based on our Patient Declaration of Values, the Institute for Patient and Family-Centred Care, and input from our Family Advisory committee and Youth Advisory Committee.
Here’s how staff can demonstrate Quality of Care every day

Actively find out who is part of the family and ask who will be involved in care at home so you can plan together
Look for strengths and unique insights that come from the client and family’s lived healthcare experiences
Be patient and help the client and family understand what to expect
Incorporate the client and family’s perspective in goal planning and treatment decisions
Use the latest research materials to help inform practice and methods


Parker K, Hubley D, Williams L, Karmali A. Patient and Family Centred Care – Quality of Care. Simulation resource published by Simulation Canada; 2015. Available from

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Target Learners




Occupational Therapy
Recreation Therapy
Respiratory Therapy
Social Work
Speech-Language Pathology


Continuing professional development
Graduate / postgraduate / residency
Undergraduate / post-secondary

Fields / Disciplines:

Pediatrics / child & family

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