SIM Scenario Exchange

Communication in High Stress Situations

Contributed on July 4, 2022, last updated September 6, 2023.



Sue Coffey, Ontario Tech University

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The patient has been transferred to the telemetry unit for recurrent narrow complex tachycardia and is being assessed for ablation therapy.The patient experiences another episode of a narrow complex tachycardia accompanied by hypotension.The rapid response team arrives to assist with the deteriorating patient,when the nurse experiences verbal abuse from a team member.

Learning Objectives:

Analyze effects of relational communication within high stress situations to improve patient outcomes.

Demonstrate knowledge of facilitators and barriers to conflict resolution within the interprofessional team.

Apply strategies for conflict resolution within the interprofessional team.

Demonstrate knowledge of “conflict positive” approaches to promote interprofessional practice.

Apply strategies to respond to incivility and racism.

Simulation Modality:

Virtual gaming simulation / virtual patient


005, CAN-Sim


Coffey S. Communication in High Stress Situations. Simulation resource published by Simulation Canada; 2022. Available from

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Target Learners






Undergraduate / post-secondary

Fields / Disciplines:


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