SIM Scenario Exchange

Client and Family Centred Care – Respect and Dignity

Contributed on August 24, 2015, last updated April 14, 2023.



Kathryn Parker, Holland Bloorview Kids Rehabilitation Hospital
Darlene Hubley, Holland Bloorview Kids Rehabilitation Hospital
Laura Williams, Holland Bloorview Kids Rehabilitation Hospital
Amir Karmali, Holland Bloorview Kids Rehabilitation Hospital

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A teenaged inpatient client with an acquired brain injury is going home for the first time. She and her mother are quite anxious about this weekend leave of absence. A clinician has been tasked with: (1) ensuring the client has her medications for the weekend: and (2) providing the client/family with a copy of the client’s exercises.

Learning Objectives:

apply respectful relationship skills from onset of experience with clients
apply effective listening skills and engage family members in conversation

Simulation Modality:

Standardized/simulated patients or real patients


SPP to simulate teen with ABI (helmet, wheelchair)


Key behaviours based on Holland Bloorview’s Patient Declaration of Values, the Institute for Patien and Family Centred Care, and input from our Family Advosiory Committee and youth Advisory Committee.
Here’s how staff can demonstrate Respect and Dignity every day:

knock on the client’s door, introduce yourself, then describe your role
ask the clinet and family how they would like to be addressed
respect the different perspectives the client and family may have, without judgment
listen attentively when the client and family are talking, sharing observations or expressing their needs and concerns
acknowledge and greet the client at their height level and make eye contact


Parker K, Hubley D, Williams L, Karmali A. Client and Family Centred Care – Respect and Dignity. Simulation resource published by Simulation Canada; 2015. Available from

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Target Learners




Occupational Therapy
Recreation Therapy
Respiratory Therapy
Social Work
Speech-Language Pathology


Continuing professional development
Graduate / postgraduate / residency
Undergraduate / post-secondary

Fields / Disciplines:

Pediatrics / child & family

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