SIM Scenario Exchange

Client and Family Centred Care – Information Sharing

Contributed on August 24, 2015, last updated June 28, 2022.



Kathryn Parker, Holland Bloorview Kids Rehabilitation Hospital
Darlene Hubley, Holland Bloorview Kids Rehabilitation Hospital
Laura Williams, Holland Bloorview Kids Rehabilitation Hospital
Amir Karmali, Holland Bloorview Kids Rehabilitation Hospital

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This is a family’s first outpatient visit with a clinician. They have many questions about what to expect. The learner’s task is to effectively communicate their role at the hospital and help the family understand how this therapy/service will help their child.

Learning Objectives:

Participants demonstrate effective communication skills with patients and families in ways that are affirming and sensitive for a pediatric population in a rehab environment.
Participants use plain language to provide timely, useful, clear information in order to support effective participation in care and decision-making.

Simulation Modality:

Standardized/simulated patients or real patients


One SPP has cell phone that rings and creates a distraction


Key behaviours based on our Patient Declaration of Values, the Institute for Patient and Family-Centred Care, and input from our Family Advisory committee and Youth Advisory Committee.
Here’s how staff can demonstrate Information Sharing ever day

Let the client and family know what you are doing before and during an intervention
Tell the client and family if what you are doing might be painful for the client
When ending a conversation, let the client and family know when you will return, what will happen next and who to contact with questions
Ask the client and family “What questions do you have?” and then wait…
Provide information verbally and in writing to help the client and family mak einformed decisions



Parker K, Hubley D, Williams L, Karmali A. Client and Family Centred Care – Information Sharing. Simulation resource published by Simulation Canada; 2015. Available from

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Target Learners




Occupational Therapy
Recreation Therapy
Respiratory Therapy
Social Work
Speech-Language Pathology


Continuing professional development
Graduate / postgraduate / residency
Undergraduate / post-secondary

Fields / Disciplines:

Pediatrics / child & family

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